NASHVILLE-CRWALERPontoons
Nashville-Bar-BikesWAKE BOATS

FREQUENTLY ASKED QUESTIONS

1What do we need to bring?
Government Issued ID (21+), Tip Money, and your Favorite Beverages, Towels
2How long is the tour?
Approximately 3 hours
3What Is the alcohol policy?
The boats are BYOB! No glass allowed!
4What is provided during our trip?
We provide ice, coolers, music, floatable, and a Captain for all trips
5What is the age restrictions of the Boat?
No one under 21 years of age is allowed on any trip with alcohol present on broad. If anyone under the age of 21 is in your group no alcohol may be allowed on the boat. Meaning: We do allow under the age of 21 riders however, it must be a dry boat with no alcohol on broad.
6Where is the boat pick-up and drop-off locations?
Our normal pickup locations are at Cook Public Use Area, 12230 Old Hickory Blvd, Hermitage, TN 37076.
7Should we tip the staff?
YES! Our teamworks for tips. They will make your experience the best. TIP them for a job well done. (Average is $10-20 per person)
8Where do we boat?
Our boating experience can take you and your group to Old Hickory Lake, Percy Priest Lake, Center Hill Lake, Tims Ford Lake and the Cumberland River. We prefer to use Percy Priest Lake for most of our tours.
9Do we play our own music?
Thats up to up! Your Captain will have your music covered so you can enjoy yourself if that is what you prefer. However, our systems are bluetooth. We have no problem with someone in your group connecting to our massive sound systems and playing your favorite tunes. Thats totally up to you!
10Do we provide our own beverages?
Yes! Everyone 21 & up can supply their own alcoholic beverages. State ordinance rules: * NOTHING over 8% alcohol content * NO LIQUOR * NO GLASS BOTTLES
11Will my group be on board with other groups?
If you do not book a private tour, your tour will be shared with other groups.
12What are your Hours of Operation?
MONDAY - SUNDAY: 9AM - 11PM
13Can we drop off our alcohol before our tour?
Unfortunately, we aren't allowed to have any alcohol or supplies dropped off before the tour.
14Can we sign waivers before the tour?
We require waivers to be signed before the tour begins. You can do this by clicking the link in your confirmation email or by clicking "waiver" in your confirmation email. If the waivers are not signed before the tour start time we will have to wait until they are signed before starting and this will cut into your tour time. Please either sign the waivers online or arrive 20 minutes early. We do not accept paper copies.
15How is a company/corporate party gratuity paid? I don't want my customers/employees to have to pay.
Reach out to us directly! We will add Gratuity for corporate/company events to the card on file. 615-200-0618
16Do you check ID's?
Absolutely, twice actually. We require a government issues ID. That can be a driver's license or passport. We DO NOT accept college ID's or any other form not government issued. Fake ID's will be turned over to the Metro Police Department, they love to see how bad they are!
17Do I have to purchase tickets in advance?
Yes, advance purchase of tickets is required. We suggest booking well in advance to secure your preferred day and time. Tickets can be purchased online.
18How will we know if a tour is cancelled?
We will always contact you and let you know if your tour is cancelled (which rarely happens) as soon as we possibly can. It will be by email, phone or text. We know you all have your days planned out so we try to give as much notice as we can but sometimes mother nature just doesn't cooperate. Please do not call about your tour being cancelled as this only delays us notifying the customers in a timely manner. If you haven't heard from us via email, phone or text assume your tour is still on.
19Can we pick up more people?
No, unfortunately we can't allow this because they become a safety issue to our customers and our insurance.
20Can we decorate the boat?
When it comes to private cruises, the option to bring decorations is a fantastic way to infuse your unique style into the ambiance. Whether you're celebrating a special occasion, organizing a themed party, or simply aiming to create a pleasant atmosphere, decorations can play a pivotal role. However, there are some guidelines to ensure that the process goes smoothly and doesn't cause any damage or inconvenience. You're welcome to bring decorations that align with your vision for the cruise. This could include items like banners, balloons, centerpieces, and more. These additions can truly transform the environment and make it more festive. However, it's essential to keep in mind that any decorations you bring must be temporary and easily removable. Play It Safe: To maintain the integrity of the boats and ensure that subsequent voyages are equally enjoyable, there are a few rules regarding decorations. Permanent adhesives, screws, nails, hooks, or any other method that could lead to lasting damage are strictly prohibited. These guidelines are in place to protect the vessels and preserve the experience for all passengers. Should you wish to bring larger decorations or props that might require more intricate setup, it's advisable to seek prior approval. We value your creativity and want to accommodate your vision, but it's crucial to ensure that the safety and quality of the cruise are not compromised. By communicating your plans in advance, we can work together to make your ideas come to life seamlessly. As your private cruise comes to an end, we kindly request that you remove all decorations you've brought on board. Our goal is to leave the boats in the same pristine condition as when you first stepped on them. Your cooperation in promptly removing the decorations is greatly appreciated and contributes to maintaining the excellence of our services.
21Can we bring our own floats?
We have great news for you! You're more than welcome to bring your own floaties on board.
22Do we need to book in advance?
Booking your cruise in advance is a smart decision that can make a significant difference in your overall experience. By reserving your spot ahead of time, you eliminate the uncertainty of availability and ensure that you and your group can enjoy the cruise on your preferred date and time.
23Are there restrooms?
Restroom facilities are available for your use at the dock both before you board and after you return from your cruise. It's important to note that most pontoon boats are not designed with built-in restrooms and none of ours are. If there is an emergency your Captain will take you back to the dock other than that its nature baby.
24Do we have to sign a waiver?
Yes! A mandatory waiver is required to be signed by each passenger prior to boarding. This is an online waiver and is sent in your confirmation email after booking.
25Can we bring our own food and drinks?
Yes! Our boats are BYOB......You may bring beer, wine, and stelzers but please no liquor. and also NO GLASS!! . Coolers and ice are provided! We do not sell alcohol, so you are welcome to bring your favorite beverages and snacks.
26How long is the cruise?
Private Cruises are 4 hours long.
27Is shuttle service included?
No, It is an extra service fee of $295 for any pickup location within a 20-mile radius of downtown Nashville. If your pickup location is outside the 15-mile radius, please contact us to see if we can still offer pickup at an additional charge.
28What is the cancellation/refund policy?
ALL SALES ARE FINAL. Cancellations may be made up to three (3) weeks prior to the reservation to receive a voucher. Cancellations made inside the three (3) week period are NON-refundable. Cancellations caused by Covid-19 shutdowns will receive a voucher as they will be rescheduled and are beyond anyone's control. Tours will be terminated in the event of illegal drug usage or the consumption of alcohol by a minor and are non-refundable.
29Can I Bring my Dog or Pet?
Unfortunately, you have to leave the pets at home.
30Can I book the day of?
Although online booking will not be allowed day of you can call or email to inquire about day of options, or possibly be put on a wait list.
31How far in advance do I need to book?
Nashville is in high demand, the sooner the better because dates and times will disappear fast!
32Who drives?
We provide a Driver to navigate the lake and cater to your needs
33Floatables?
We have float products available for use as well as a group "Lilly Pad”.
34Coolers and Ice?
We provide Coolers, and plenty of ice on the boats. So no need try to lug your own around town?
35Is there Music?
We provide a BLUETOOTH stereo systems.
36Can I change my reservation after I book?
Depending on availability, we are happy to help if we can. Due to demand anything within 3 weeks of reservation we will most likely not be able to accommodate changes.
37Is the 4 hours all on the boat, or does that include check in and shuttle?
You will be on the actual lake for a full 4 hours, with shuttle service you can plan your overall time with us to be 5-6 total hours.
38How long can we book the boat for?
Each reservation is a 4-hour venture. This does not include the transport process. Please plan to be picked up about 60 minutes prior to tour start time. Plan not to be back to downtown until about 45 mins after the tour ends. If you are late we will NOT be able to extend your reservation times. Each tour is run on a strict schedule and cannot be extended. If you are interested in something different than our 4-hour trips, please call or email to discuss possible custom length reservations.
39shuttle service?
We provide a shuttle service that is an extra $295 add on to any booking.
40If we drive, where should we park?
There are Limited Parking option at the lakes. Please provide yourself time to find proper parking at your pickup location! DO NOT PARK IN THE BOAT TRAILER PARKING AT THE RAMPS!
41What if I'm late, or even miss my cruise?
Any groups that are late, time lost will come out of their reservation. No refunds are given for no-shows. If you have any concerns prior to your reservation please contact us so we can try to resolve to avoid this.
42Can the shuttle drop us off somewhere other than back at the check in location after?
We have a tight schedule and even re-routing a few blocks in Nashville can take a half hour. So to keep our schedule on time we can only promise pick up and drop off at our assigned spots. If we accommodate the day of we will do everything we can, but cannot affect other tours timing.
43What if weather is bad?
We have a blast in the sun or the shade (clouds and drizzle) But we take any dangerous weather serious. Always plan for your reservation to go out until you are notified by us. Do not assume it will be canceled until we make the call. We have the proper weather equipment to monitor safety and will notify you if we need to change your reservation in any way due to weather.
44Can I bring alcohol, how about a Glass bottle?
Bring your own beverages. You can bring water, soda, beer, wine etc., but absolutely NO GLASS will be allowed onto the boat. We will provide plenty of cooler room, and Ice.
45Can we bring cameras, purses, bags etc?
Yes! We have storage for your items. We do not take responsibility for items getting wet or damaged so please take precautions.
46Do I have to wear a lifejacket?
You will be asked to sign a life jacket release. You may choose to wear a life jacket or not. Adult vests are available at all times. If a child 12 years or younger is on-board they must wear a youth life vest when swimming or boat is in motion, by law. We do not provide youth Life jackets.
47What clothing do you recommend?
Sunscreen! Towels! Swimwear (please be appropriate and respectful with clothing) simple snacks or beverages of choice. absolutely NO GLASS allowed! Bottled water
48Where do we go on the boat?
We have our few secret spots 😉 but we will also feel the group out and determine what you want out of the cruise. Some just want a quiet swimming hole, we have a great secret spot! Some might want to be where the action is. Some might want to troll the shores and enjoy the scenery, sounds good!
49How many fit on the boat?
Our Pontoons will accommodate groups up to 10 on each boat. Each booking is a private reservation for the entire boat, so there is no minimum required to book.
50What if my group is larger than 10?
Great! Multiple boat reservations are available based on availability.
51Is this a family friendly experience?
YES! Please be mindful that children must have their own life vests by law and we do not provide infant or child vests. In addition to providing your own child life jacket, anyone 12 years old or under must wear a life jacket while the boat is in motion or while swimming per Tennessee state law.